Prompto 10 Minute Oil Change

I called the Prompto Concord NH location today to find out if this is an organization that reports all serviced vehicles to CarFax and was told they do not. That would normally be fine, however, when I said okay thank you any way I was appalled at his response.

The young man then said "well we give you a receipt". Well every organization under the sun provides receipts! The only kind of business that wouldnt give a receipt would be the ones practicing illegal activities. Any way, when I told him that it was decrease the value from a bad carfax he said "I've never heard of that before".

How on earth a Millenial wouldnt know that is beyond me but thankfully I work at a dealership and know it does lower the value. Educate your crew better Prompto! I cant give carfax a receipt for my oil change and its 2019! Get with the damn program already, how do you not report to Carfax!?

That should be a priority for management and I'd think you'd like to increase your annual revenue some by earning the business of those that like to have a clean carfax when. They trade in their vehicles.

I took my Car to Promto Oil Change 2100 White Mountain Highway North Conway NH. My Step Father notice there was small spots of oil in the drive way and pulled the car in and discovered that the plug from the oil pan had been stripping by the mechanic at Promto.

We took the car back to them and Brandon the manager took a look at it and told me to take it to Midas and have them drill it out. I did not I took it to my mechanic who said the oil pan had to be replaced 751.00 is what it cost for my 2009 Audi! I reached out to the Manager and was told the owner would contact me, he never did.

I also contacted the better business bureau with my complaint and they never responded to them. Do not do business with this company.

Had another oil change by them going for years with a Cadillac and now a Volkswagen. 1st they said no oil, sorry now oil there would be engine provlems if that was true for a few months of driving.

Second about a month in a half after the second oil change by them this year my check engine light came on, oil leaking from the engine, but its over filled and its not their fault. Because a women was driving and no one is allowed in the bay when oil cha ges are done there is no way to verify there was no oil n the pan. Now there is too much oil and they didnt do it they said someone else added oil to it.

I will not go there again. I suggest finding someone else to get oil changes from you pay for what you get ask for cheap service u get poor customer service.

We took the car there approximately the middle of April 2017. This was the third oil change at the Rochester location.

No previous problems. The next day I noticed oil under the car. Contacted them and was told to bring it in and they'll replace the drain plug gasket. We were then informed the oil pan was cracked.

They handed over a sheet of paper stating they torque oil pan drain plugs to 25 foot pounds. Also, after 75,000 miles, any damage is considered "wear and tear". My question; it wasn't leaking prior to going there, why now? Secondly, it's cast right in the oil pan "14 nm", which is approximately 124 in/lbs.

or about 10.3 ft/lbs. They applied 2-1/2 times the recommended torque by Chevrolet. I called 2 dealerships and was informed 14 n/m was the torque value, and over torquring would result in damage to the threads or pan.

I contacted the manager and was told they're not liable. If you have a vehicle with an aluminum pan, beware!!

Had my oil changed from this joke of a place... They over tightened my oil filter causing my housing to crack...

MARK the liar from the maine office tried to lie his way out of fixing it... This guy is such a liar that i have are conversation recorded where he said things and then you talk to the guy he says he dident say it... Be a man u ***** Anyways he found out the hard way his lies wont help him... Car did get fixed and lets just say it was a exspensive fix for them and im not some old grandmother they wish i would of been..

Propmto is a joke of a place to get your oil change.... They **** your car up and then try to get out of fixing it....

Mark wanted to play games and like i told him i love games and im gonna win... DONT GO TO PROMPTO!!!

i have a chevy sonic and i have had my last 6 oil changes at pomto.the last time i was there they striped the threads out of my oil pan and told me i would have to go some where else to get it fixed and then i could come back there for oil changes.my thoughts they specialize in oil changes and they should back there work,but they have no intention on doing so.the manager told me that this happens all the time with aluminum oil pan.my thought they over torqued it.i called they dear service department and they give me a price of $240. for a new oil pan.i call the manager and he said they will not cover it.my car has 60 thousand mile.i went in there with a new oil pan and i want a new one new .