My son and I brought my 2000 Dodge Caravan to Pronto,Brunswick,Maine.We were asked to go to the waking area while they performed the service,where immediately the manager began complaining about his job.I asked him if they could check my air filter,he asked the tech if he would and the tech said,"no I can't,it would take at least 5 minutes." To which the manager said,"oh,OK.",turned back to us and continued complaining about his job until they were finished with my van! As we were walking to my van the tech was at the door,staring me down all the way!I was HUMILIATED,angry as ***!
When I got home I looked at my itemized receipt and found they had checked off that they had checked my air filter! Even after the tech had refused to! They also checked other things off that they didn't do! I've been going to that Pronto for 14 years,and now I won't go back.
My wife won't be back. I drive for a local taxi company so guess who else won't be back!!!